Tech Support
SentriLock Support is available seven days a week, 16 hours a day from 8 a.m. to midnight EST. In fact, they are only closed a total of seven days throughout the entire year! Contact SentriLock Support at 1-877-736-8745 if you need assistance.
SentriLock has Language Line services available for those wishing to complete their support call in another language. Translation services are available for over 80 languages.
For technical support regarding SentriLock equipment (SentriCards and lockboxes) or the SentriLock web site, please contact SentriLock at one of the three options below
- SentriLock Support - TFN 1.877.736.8745
- SentriLock Support click here for email
- SentriLock on-line training MORe >
You will need your user ID (MLS#-more) and SentriLock password
Click on Support
Click on Training Videos
To access the mobile friendly SentriLock website, visit m.sentrilock.com
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MAC Users: A Resolution to the MAC/Card Utility Issue MORe >
Obtaining SentriLock Service
Agents have two options for subscribing to SentriLock service through MORe
- If you are not currently a member of MORe and would like to join the Association as an agent and receive SentriLock service, follow this link MORe >
- If you are already a member of another Association and would like only SentriLock service through MORe, please contact Mainstreet.
* Inquiries regarding obtaining SentriLock service, SentriCards, Lockboxes, batteries, and any other Lockbox related accessories can be directed to
Lisa Stegall, MORe's SentriLock Manager.
Sentrilock Flyers
Homeowners Advantage Flyers
- NXT (blue) Lockboxes MORe >
- Gen I/II (silver) Lockboxes MORe >
Competitive Advantage Flyer
- NXT (blue) Lockboxes MORe >
- Gen I/II (silver) Lockboxes MORe >
Security & Reliability - NXT Lockboxes
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Using Your REALTOR Lockbox and Card
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SentriCard Care and Use
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Lockbox Do's and Don'ts
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Guidelines for one day codes
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How to generate one day codes
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How to use a one day code
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Replacing Your NXT (Blue) SentriLock Battery
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SentriLock Videos - View the Lockbox Live! Instructional Video to learn how to use your lockbox and SentriCard MORe >
- Visit SentriLock's Official You Tube Channel for more videos MORe >
Transferring Lockboxes
The form below is to be used when the owner a lockbox is transferring ownbership of their box(es) to another Mainstreet member. All fields must be filled out in order to complete the request. For assistance and questions, please contact Lisa Stegall, SentriLock Manager, at 630.324.8434.
Lockbox Transfer Request Form MORe >