Mainstreet Staff

Please choose from the following list and then click the staff member's photo or name to view their bio. For a printable staff roster, MORe >​​:


Accounting

The Accounting Department will answer your billing questions in person or by phone. Please have your agent number and invoice number available. Accounts Receivable Year End reports are available upon request.

Patrick Caffarelli
Chief Financial Officer
630.324.8433
E-mail me
Mary Ellen Balzekas
Finance Manager
630.324.8469
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Tracy Marquardt
Accounting Clerk
630.324.8459
E-mail me



Administration

Pam Krieter
CEO
630.324.8420
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Margery Shinners
Deputy CEO
630.324.8421
E-mail me
Nancy J. Willig
Director of Operations
630.324.8414
E-mail me
Mary Steed
Executive Assistant
630.324.8432
E-mail me
Kim McCoy
Director of Human Resources
& Branch Services
630.324.8462
E-mail me


Communications

The Communications Department creates the association's weekly e-Newsletter to keep members aware of upcoming events, real estate news, trends, etc. In addition, the department is responsible for all media inquiries, oversees the administration of the website and social media, and is responsible for the Affiliates and V.I.R. Programs.
 
Amy Robey
Communications Director
630.324.8428
E-mail me
Ron Brow
Communications and Marketing Specialist
630.324.8422
E-mail me
Tracy Polgar
Electronic Marketing Specialist
630.324.8450
E-mail me


Education

The Education Department offers a wide-ranging menu of programs and services to assist both MORe members and non-members in increasing skills, productivity and knowledge. Programs range from continuing education; both classroom & self study, designation courses (i.e., ABR, CRS, CIPS, etc.), Pre Licensing Sales/Broker; both classroom & self study and a variety of Professional Development programs. The department also offers 24-hour access to our Real Estate Campus website where Continuing Education and Pre Licensing can be completed online!  MORe > 
 
 
Regina Jordan
Director of Education
630.324.8423
E-mail me
Latrice Rone
Education Registrar
630.324.8427
E-mail me
Cortney Barnard
Education / AV Specialist
630.324.8451
E-mail me
Ramona Schimka
Education Marketing and Administrative Coordinator
630.324.8465
Email me
 

Government Affairs

The Government Affairs Department is your link to REALTOR® issues, candidates for election, grassroots advocacy, and adding your voice to the chorus. Under the umbrella of "Property Rights" are the issues of home rule, transfer taxes, sign codes, eminent domain, and the mortgage interest deduction.

Tom Joseph
Government Affairs Director, South & Southwestern Suburban Cook and Will Counties
630.324.8424
E-mail me
Jeff Merrinette
Government Affairs Director, DuPage and West Cook Counties
630.324.8426
E-mail me
Howard Handler
Government Affairs Director Lake County
847.480.7177
E-mail me
Kristen Jungles
Government Affairs Director, Kane, Kendall, DeKalb, LaSalle, Lee and Whiteside Counties
630.816.6841
E-mail me


Member Service / SentriLock

The MORe member care center is available Monday through Friday 8:30 a.m. - 5:00 p.m. Our experienced staff is available to assist our membership in a professional and helpful environment under any circumstance. We offer the following assistance:
  • MRED system issues or problems
  • SentriLock support (main office as well as our satellite offices)
  • Website assistance
  • Membership trouble shooting
  • Licensing issues
  • Education assistance
  • New member/office setup
 
Christi Hernandez
Director of Membership / SentriLock
630.324.8416
E-mail me
Pat O’Brien
Member Service Representative / SentriLock
630.324.8411
E-mail me
Karen Macis
Member Service Representative / SentriLock
630.324.8410
E-mail me
Teresa DiPaolo
Member Service Representative / SentriLock
630.324.8417
E-mail me
Julie Krumwiede
Member Service Representative / SentriLock
630.324.8434
E-mail me
 

Our Satellite Offices

​Arlington Heights Satellite

 Libertyville Satellite​

Donna Lunsford
Member Service Representative / SentriLock
630.324.8468
E-mail me 
Michael Goins
Member Service Representative / SentriLock
630.324.8466
E-mail me
 

Tinley Park Satellite​

Jennifer Marquardt
Member Service Representative / SentriLock
630.324.8467
E-mail me
Barb Goulding
Member Service Representative / SentriLock
630.324.8470
E-mail me

 


Professional and Ethical Practices

Although most real estate transactions are completed smoothly, occasionally there is a need to resolve a dispute. The Professional and Ethical Practices Department is an important resource for you should you have any questions or concerns regarding the Code of Ethics, its enforcement, and mediation and arbitration.
 
 
Kate Sax
Director of Professional and Ethical Practices
630.324.8425
E-mail me
Emily Plummer
Professional and Ethical Practices Specialist
630.324.8431
E-mail me
Laurie Tazelaar
Senior Professional and Ethical Practices Specialist
630.324.8464
E-mail me
Lynnette Mock
Professional and Ethical Practices Assistant
630.324.8409
E-mail me