SentriLock

SentriLock Tech Support Info

Did You Know...

SentriLock Support is here to assist you 7 days a week, 16 hours a day from 8AM to Midnight EST. In fact, they are only closed a total of 7 days throughout the entire year! Contact them at 1-877-736-8745 if you need assistance.

SentriLock has Language Line services available for those wishing to complete their support call in another language. Translation services are available for over 80 languages!

For technical support regarding SentriLock equipment (SentriCards and lockboxes) or the SentriLock web site, please contact SentriLock at one of the three options below

• SentriLock Support # - 1-877-736-8745
• SentriLock Support Email
• SentriLock on-line training MORe >
  • You will need your user ID (MLS#-more) and SentriLock password
  • Click on Support
  • Click on Training Videos
• Access the mobile friendly SentriLock web site m.sentrilock.com MORe>

SentriLock Best Practices MORe >

SentriLock Videos

• View the Lockbox Live! Instructional Video to learn how to use your lockbox and SentriCard MORe >
• Visit SentriLock's Official You Tube Channel for more videos MORe>

One Day Codes

• Please consider the following guidelines when issuing one days codes MORe >
• See below for step-by-step instructions for issuing one day codes
  • What to do before you issue a one day code MORe >
  • How to generate one day codes MORe >
• Please remember to tell people who call for a code how to use a one day code MORe >

Important Flyers

• Home Owners Advantage Flyer
  • NXT (blue) Lockboxes MORe > NEW
  • Gen I/II (silver) Lockboxes MORe >
• Competitive Advantage Flyer NEW
  • NXT (blue) Lockboxes MORe >
  • Gen I/II (silver) Lockboxes MORe >
• Security & Reliability - NXT Lockboxes MORe >
• Blackberry SmartCard Reader MORe >
• Windows 7 Information MORe >
• Using Your REALTOR Lockbox and Card MORe >
• SentriCard Care and Use MORe >
• Lockbox Do's and Don'ts MORe >
• Lockbox Warranty MORe >
• Guidelines for one day codes MORe >
• How to generate one day codes MORe >
• How to use a one day code MORe >
• SentriCares Quarterly Newsletter MORe >

SentriLock Frequently Asked Questions MORe >

Obtaining SentriLock Service

Agents have two options for subscribing to SentriLock service through MORe

• If you are not currently a member of MORe and would like to join the Association as an agent and receive SentriLock service, follow this link MORe >
• If you are already a member of another Association and would like only SentriLock service through MORe, follow this link MORe >
• Inquiries regarding obtaining SentriLock service, SentriCards, Lockboxes, batteries, and any other Lockbox related accessories can be directed to Lisa Stegall, MORe's SentriLock Manager