Office Locations
Downers Grove (Main)
6655 Main St
Downers Grove, IL 60516
[t] 630.324.8400
[f] 630.324.8401 [e-mail]
8:30 am - 5:00 pm M-F
Tinley Park (Satellite)
16345 S. Harlem Avenue, Suite 200
Tinley Park, IL 60477
[t] 630.324.8400
[f] 708.342.0620
8:30 am - Noon &
1:00 pm - 5:00 pm M-F
Naperville (Satellite)
1815 W. Diehl Rd. Suite 300
Naperville, IL 60563
[t] 630.324.8400
[f] 630.428.8470
8:30 am - Noon &
1:00 pm - 5:00 pm M-F
Mediation Option #2
The arbitration or mediation request is received by the Board.
Secretary will inquire if the complainant and respondent wish to mediate the dispute prior to consideration by the Board’s Grievance Committee. Send to complainant: Request for Mediation form
Agreement to Mediate form
Upon receipt of completed forms from complainant, send to respondent: Notice of Request for Mediation form
Agreement to Mediate form
Mediation Officer Selection form
Upon receipt of all completed forms, the Board may assign any mediator not challenged to serve as the Mediation Officer. Send to both complainant and respondent: Notice of Selection of Mediation Officer
The Mediation Officer should contact the complainant and respondent directly to set a mutually acceptable time and location for the mediation conference. Send to both complainant and respondent: Mediation Officer form letter confirming date, time, and location of conference.
a) If the mediation conference successfully resolves the dispute:
Original signed Mediation Resolution Agreement (Form #A-17) should be
forwarded to the Board by the Mediation Officer. The Resolution Agreement
should be kept in the file with all pertinent records pertaining to that case.
Both the complainant and respondent should receive a copy of the Resolution Agreement.
b) If the mediation conference does not successfully resolve the dispute: If the parties are unable to resolve their dispute, the Mediation Officer may make the
determination that the parties have reached an impasse, and may recommend an
equitable solution. The recommendation for resolution can be oral or in writing, and
may be provided to both parties at the conclusion of the mediation procedure.
Any party who does not respond to the Mediation Officer within seventy-two (72) hours will be considered to have rejected the suggested solution
Mediation Officer should advise the Board that the mediation conference has been terminated without resolution of the dispute.
Mediation Officer will send Termination of Mediation Conference form to Board
Request for Arbitration will be forwarded to the Board’s Grievance Committee for review.
Member Testimonial
"I think our association does a great job with classes and events offered. The weekly e-mail update is the best!"