Conflict Resolution

MORe offers you a better way to resolve your dispute

Even REALTORS® who are committed to high standards of conduct occasionally have honest business disputes with other professionals, clients, or customers. MORe offers you a variety of ways to resolve conflict. Not sure where to start?


Professionalism Hotline

When you have ethics, transactional or professional standards questions, you need quick answers. The MORe Professionalism Hotline is staffed by trained experts who are standing by to help members and consumers with questions relating to real estate transactions and interactions with the parties involved in the process.

To call the hotline: 630.324.8400 and select Professional & Ethical Practices

Hotline hours: 8:30 a.m. - 5 p.m., Monday - Friday  


Resolution Response Team 

There are times when our REALTOR® complaint process can feel too cumbersome or difficult to understand. The requirements of paperwork and attending the hearing tend to overshadow the feeling of wanting to be heard or wanting assistance in fixing the problem.

Sometimes disputes just need facilitated conversation to get both parties on the same page. Our process offers an attempt at resolution so that our Resolution Response Team can help facilitate and bridge conversations between parties in conflict. This peer-driven process is confidential and allows you to bypass a lengthy complaint process.

Our Resolution Response Team Members are REALTORS® who have gone through mediation training and are well versed on the Code of Ethics and the Professional Standards process.

Contact the Resolution Response Team at 855.737.6990 or

Our Resolution Response Team has developed a Resource List to assist you.


Formal Review

If you’ve tried the hotline and Resolution Response Team, or believe you have a more serious complaint or violation to report, the Professional and Ethical Standards team at MORe is equipped to help you pursue formal ethicsmediation and/or arbitration. Check out a quick mediation vs. arbitration comparison.


Find Out More Information About Filing Your Mediation Request


Ready to File for Mediation?