Call Mainstreet at 630.324.8400 and we will verify your information and give you your PIN code.  SentriLock does not give PIN codes. You can also change your PIN code yourself by logging into SentriLock via your card reader (old PIN number not required).

Insert your SentriCard into your card reader at your computer.  Type in your password and select the log-in option.  You will see “change SentriCard PIN” at the top left side of your computer screen.  Click and read the PIN code parameters on your screen.  Type in your desired PIN code and save your changes.  You can change your 4-digit PIN code as many times as you like, and you do not need to know the old PIN code to do so.

The PIN code is a 4-digit number used to access the lockbox key container.  Your password is used to log into the SentriLock website. 

Visit SentriLock's login page.  Your SentriKey ID is your agent ID number-more (i.e. 123456-more).  Your password is the same password you use to log into SucceedwithMORe.com.  If you have forgotten this password, you will need to contact Mainstreet at 630.324.8400.

Watch a video on the SentriLock site for creating and using a One-Day Code. Alos, check out the following resource, Best Practices Regarding One-Day Codes.

It is important to note that all Mainstreet members have access to the SentriLock system by way of the SentriKey Real Estate mobile app and all members are highly encouraged to use the app as your preferred method of showing property.

Once you have been issued a One-Day Code, press enter on the lockbox to “wake up” the box.  The lights should go on.  Type in the One-Day Code and press enter.  The key container should release.  If the box does not “wake up,” you may slide a card into the slot at the bottom of the box to activate the internal mechanism to do so, then enter the One-Day Code and press enter.  The key container should open. 

Follow this link for steps to generate a one-day code.

Follow this link for instructions on how to assign a lockbox to a listing.

1. In the SentriKey app, select My Listings.
2. Click on the + sign in the upper right corner.
3. Add a new listing manually. Click Save.
4. Navigate to Assign/Unassign Property.

The SentriKey app can give you a code to enter the property. See a how-to video by following this link.

Yes. As a Managing Broker that owns non-Bluetooth lockboxes, provided your “broker sharing” is enabled on your account, the agent you loan your box to will be able to open the key compartment, assign the lockbox to the listing, and release the shackle through the SentriKey Real Estate app. If a lockbox needs to be recalibrated or the clock reset, that will require someone with a keycard.

No. If an agent transfers from another Association to Mainstreet and owns non-Bluetooth lockboxes, SentriLock will no longer transfer them to the agent’s new account. It is recommended that the agent sell those boxes to an agent that owns other non-Bluetooth boxes and a SentriCard.

You are allowed to download the app as many times as you wish.  However, you will only be allowed to switch between devices 10 times before requesting additional authorizations.  For example, if you use the mobile app on your cell phone and then switch to your tablet, it will log you out of your cell phone app and into the tablet app.  This will count as one switch between devices.  It is in violation of the SentriLock User Agreement to allow access of the mobile app to non-SentriLock users.   

1. Log into the SentriLock website
2. Pull up the lockbox serial number and select the transfer button  
3. You will need to know the agent’s ID number that you would like to transfer your box to.  Type in the agent ID.  Their name will appear in a box for you to select.  
4. Submit your transfer and your box will show up in a “pending transfer” mode
5. The pending transfer only lasts 72 hours and then will expire

The recipient will need to do the following: 

1. Login to the SentriKey Real Estate mobile app
2. Tap on the Lockbox Tools tab
3. Press the ENT button on the lockbox keypad to wake it up
4. Tap on the lockbox serial number within the list of lockboxes in SentriKey app
5. Tap on Take Ownership
6. Enter your PIN into SentriSmart and tap OK
7. Tap OK again to complete the process
8. The serial numbers should appear in your inventory under the My Lockboxes tab on teh SentriLock website

If you have purchased a lockbox from an agent of another association, please contact Sentrilock Support at 877.736.8745.

The pending transfer only lasts 72 hours and then will expire.

SentriLock training and tutorials can be found at SentriLock.com.  Log in and select the “Support” tab. 

Immediately contact SentriLock Technical Support at 877.736.8745.  It is important to note that tampering with or trying to fix a lockbox on your own could potentially void the warranty. 

You can purchase lockboxes at any of Mainstreet's locations. The cost of the lockboxes is $150 plus tax.  Prices are subject to change.