Call MORe at 630.324.8400 and we will verify your information and give you your PIN code.  SentriLock does not give PIN codes. You can also change your PIN code yourself by logging into SentriLock via your card reader (old PIN number not required).

Insert your SentriCard into your card reader at your computer.  Type in your password and select the log-in option.  You will see “change SentriCard PIN” at the top left side of your computer screen.  Click and read the PIN code parameters on your screen.  Type in your desired PIN code and save your changes.  You can change your 4-digit PIN code as many times as you like, and you do not need to know the old PIN code to do so.

The PIN code is a 4-digit number used to access your lockbox key container.  Your password is used to log into the SentriLock website. 

Slide your card into a card reader and type in your password.  You can also log-in remotely via the internet.  Your SentriLock ID is your agent ID number (i.e. 123456-more).  Your password is the same password you use to log into www.succeedwithmore.com.  If you have forgotten this password, you will need to contact MORe at 630.324.8400.

Watch a video on the SentriLock site for creating and using a one-day code. Check out the following resource, Best Practices Regarding One-Day Codes.

It is important to note that all MORe members have access to the SentriLock system by way of a SentriCard and the SentriSmart mobile app.  It is recommended that these two options be your preferred method of showing property.  

Once you have been issued a One-Day Code, press enter on the lockbox to “wake up” the box.  The lights should go on.  Type in the One-Day Code and press enter.  The key container should release.  If the box does not “wake up,” you may slide a card into the slot at the bottom of the box to activate the internal mechanism to do so, then enter the One-Day Code and press enter.  The key container should open. 

Follow this link for steps to generate a one-day code.

Follow this link for instructions on how to assign a lockbox to a listing.

You are allowed to download the app as many times as you wish.  However, you will only be allowed to switch between devices 10 times before requesting additional authorizations.  For example, if you use the mobile app on your cell phone and then switch to your tablet, it will log you out of your cell phone app and into the tablet app.  This will count as one switch between devices.  It is in violation of the SentriLock User Agreement to allow access of the mobile app to non-SentriLock users.   

• Log into the SentriLock website. 
• Pull up the lockbox serial number and select the transfer button.  
• You will need to know the agent’s ID number that you would like to transfer your box to.  Type in the agent ID.  Their name will appear in a box for you to select.  
• Submit your transfer and your box will show up in a “pending transfer” mode. 
• The pending transfer only lasts 72 hours and then will expire.

         The recipient will need to do the following: 

1. Renew their SentriSmart card via a card reader, insert their card into the lockbox until they hear a chirping sound, and renew their card again.
2. The serial number will then appear in their inventory.  
3. Your other option for transferring a box is to contact the Mainstreet Member Services Department at 630.324.8400 and request a box to be transferred.  Only an owner of a box can request a transfer.  

If you have purchased a lockbox from an agent of another association, please contact Sentrilock Support at 877.736.8745.

The pending transfer only lasts 72 hours and then will expire.

SentriLock training and tutorials can be found at www.SentriLock.com.  Log in and select the “Support” tab. 

Immediately contact SentriLock Technical Support at 877.736.8745.  It is important to note that tampering with or trying to fix a lockbox on your own could potentially void the warranty. 

You may obtain a replacement SentriLock card at any of MORe’s locations Monday through Friday.  There is a replacement cost of $20 plus tax.  Your card will be activated immediately.  You can also contact MORe and have a new card mailed to you. Prices are subject to change.

You can purchase lockboxes at any of MORe’s locations. The cost of the Lockboxes is $135 + tax.  Prices are subject to change.

No. The encrypted data stored on the SentriCard chip is secure and cannot be modified or erased.

For security purposes the card expires daily at midnight.  Update your card when you plan to use it via your card reader or by calling the technical support number on the back of your card when you are at a lockbox.  If you update your card via the card reader after 4 p.m. your card will expire the following day at midnight.  The system allows you 3 consecutive manual updates before requiring you to use the card reader again.