Mainstreet Offers You a Better Way to Resolve a Dispute

Even REALTORS® who are committed to high standards of conduct occasionally have honest business disputes with other professionals, clients or customers. Mainstreet offers you a variety of ways to resolve conflict.

Professionalism Hotline

When you have ethical, transactional or professional standards questions, you need quick answers. The Mainstreet Professionalism Hotline is staffed by trained experts who are standing by to help members and consumers with questions related to real estate transactions.

Ombudsman Program

Sometimes disputes just need facilitated conversation to get both parties on the same page. Our Ombudsman program offers an option for resolution that can help facilitate and bridge conversations between parties in conflict. This peer-driven process is confidential and allows you to bypass a lengthy complaint process.

Our Ombudsman Team is comprised of members and REALTORS® who have gone through mediation training and are well-versed on the Code of Ethics and the Professional Standards process.

Our Ombudsman Team has developed a Resource List to assist you.

Contact the Ombudsman Team

Call 855.737.6990 or click below to email our team at


Ethics, Mediation, and Arbitration

If you’ve tried the hotline and our Ombudsman Team, or believe you have a more serious complaint or violation to report, you can learn more or file a compaint by choosing one of the links below. 

Ethics Complaint



Ethics, Mediation and Arbitration